After using my account for 4 months and loading thousands of dollar inside of it, suddenly coinbase locked my account and asked for a KYC. I uploaded the documents, which were accepted and then a couple question were sent per Email and they said my account will be unlocked after answering the questions, which I did . It was ignored and I recieved a warning that my account will be restricted in 30 days in case I didn’t answer, since then I’ve answered the question many times and still they were all ignored and I recieved a new warning regarding restricting my account.
I messaged support and only AI answered me, noone was actually reading my problem.
Did anyone face the same problem ? and what would happen if my account was restricted ? would I get the money back or they would be locked forever there hoping for someone from support to read my email.