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No identity verification since February, and support has been rudely dismissive

Hi guys,

So as the title says, I’ve been trying to have my identity verified since mid Feb. I understand the high volumes of people joining the exchange lately, so I’ve been patient and will continue to be, but something clearly isn’t working so far so I’d like to try a new approach: reddit!

The problem isn’t even so much the 6 month waiting time. It’s rather because, after asking for some kind of update in May (case 06194293), the case was considered “resolved and closed”. Naturally checked out the site, and still nothing. It’s frustrating being falsely told “problem solved”, but when I emailed again about the same problem (case 06492856), I was now told the exact same thing – “Resolved and closed” – but also something to the effect of “bro please stop emailing us we’ll get to you”, in that I shouldn’t send multiple support requests. Although, I feel I kind of HAVE to when my cases keep being closed with no resolution?

Anyway, I’m done sympathising with “high volumes of customers”. I’ve been waiting since February and just witnessed my girlfriend get verified in less than 3 days. Given Binance’s current rocky rep in the UK right now, I’d love to be a coinbase member. So in the spirit of Fry, Coinbase, shut up and take my money.

If someone could offer any guidance to close the matter I’ll be forever grateful.

Peace and love m8

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