First I would like to mention that I made reddit acc only to post this because I’m clueless on what to do.
I just started my journey into cryptocurrency world and brought some crypto that after couple of weeks worth reading I think are great investments.
My friend told me about this hardware wallets thing that are supposed to be safest way to store them and after some reading I decided to go for it. So on Jul 18, 2021. I made an order on official Dutch Ledger shop ( [https://www.ledger.com](https://www.ledger.com)) paid 68,68 € and waited for my order, it came 2 days later.
When order arrived (DHL) I opened it and the box was empty, to be precise, everything was inside the box except the Ledger Nano S hardware wallet itself. I would like to add here that the box did not looked like it was tempered with, it actually had shrink wrap around the box, just like you would expect, its just that Ledger was not there, as you can see it on the pic I posted.
So I sent them an email, immediately after I opened parcel and I explained what happened, I also send them this pic and serial number on the box. That was 6 days ago, I still did not get reply from them, except ”Thank you for your request” email.
What can I do? Did I just lose 70eur?