Background. First off, I’m relatively new to crypto. Second, I’ve been trying to resolve this with ledger support for 2.5 months now and hoping someone can help.
I purchased a ledger nano x and started using it on ledger live. My nano x is already setup with a password. Apps are installed, and crypto is in them. The app/folder I am having problems with is the stellar app/folder. When I initially set up the stellar folder, it generated a key (key 1) for stellar transactions. I put stellar into the app and proceeded to trade some of it on stellarport.io. As a result, I now have two cryptos on the same key (key 1) in my stellar folder. The problem became that ledger live no longer seemingly recognizes the key (key 1), so when i went to transfer more stellar into the folder, ledger automatically generated a new key ( key 2). I want to transfer the funds out of key 2, but ledger won’t let me and gives me the error “Something went wrong: Please check that your hardware wallet is set up with the recovery phrase or passphrase that belongs to the selected account.” because ledger is expecting to see key 1, but sees key 2 instead. The passcode isn’t the problem. The existence of the second key (key 2) in the same stellar folder appears to be the issue. Also, I can’t setup any additional stellar folders to separate the transactions. Although i am unable to see key 1 in ledger, only key 1 shows up on different various stellar exchanges by logging in using ledger so i can access the crypto on key 1.
Any ideas how I can move crypto from key 2? Is there some way to force the transaction from ledger live?