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Ledger live created two keys in same stellar app. Transaction error when attempting exchange. How to fix?

Background. First off, I’m relatively new to crypto. Second, I’ve been trying to resolve this with ledger support for 2.5 months now and hoping someone can help.

I purchased a ledger nano x and started using it on ledger live. My nano x is already setup with a password. Apps are installed, and crypto is in them. The app/folder I am having problems with is the stellar app/folder. When I initially set up the stellar folder, it generated a key (key 1) for stellar transactions. I put stellar into the app and proceeded to trade some of it on stellarport.io. As a result, I now have two cryptos on the same key (key 1) in my stellar folder. The problem became that ledger live no longer seemingly recognizes the key (key 1), so when i went to transfer more stellar into the folder, ledger automatically generated a new key ( key 2). I want to transfer the funds out of key 2, but ledger won’t let me and gives me the error “Something went wrong: Please check that your hardware wallet is set up with the recovery phrase or passphrase that belongs to the selected account.” because ledger is expecting to see key 1, but sees key 2 instead. The passcode isn’t the problem. The existence of the second key (key 2) in the same stellar folder appears to be the issue. Also, I can’t setup any additional stellar folders to separate the transactions. Although i am unable to see key 1 in ledger, only key 1 shows up on different various stellar exchanges by logging in using ledger so i can access the crypto on key 1.

Any ideas how I can move crypto from key 2? Is there some way to force the transaction from ledger live?
Thanks,
PJed77

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2 Comments

  1. I see you mention a passcode. Do you mean passphrase? Do you have one, and if so, was this passphrase added after you sent your stellar funds to your wallet? If so, that’s likely your issue. Adding a passphrase creates an entirely new wallet and generates different private keys than just the original 24 words without a passphrase.

  2. > My nano x is already setup with a password.

    you mean a PIN?

    or do you mean a BIP39 passphrase? (i.e. ledger device > settings > security > passphrase)

    > Apps are installed, and crypto is in them

    You need to understand that your cryptos are not in your ledger nor in the “apps”. They are on the blockchains, on the Internet. The only thing in your ledger is your seed (24 words + optional passphrase), i.e. your master private key that gives you full control of all the accounts derived from this seed.

    > but ledger won’t let me and gives me the error “Something went wrong: Please check that your hardware wallet is set up with the recovery phrase or passphrase that belongs to the selected account.”

    This error indicates that the account that you are trying to use was created with another seed (24 words + optional passphrase). So either the seed phrase in your ledger was different when you created the account, either you are using a different passphrase (or no passphrase?) compared to the passphrase you used when the account was created. I think you are using the BIP39 passphrase feature of the ledger without fully understanding how it works?

    [https://www.reddit.com/r/ledgerwallet/comments/kw5chn/learn_more_about_the_bip39_passphrase_sometimes/](https://www.reddit.com/r/ledgerwallet/comments/kw5chn/learn_more_about_the_bip39_passphrase_sometimes/)

    If you used a passphrase when the account was created, and attached that passphrase to asecondary PIN, you need to unlock your ledger with the secondary PIN in order to access all the accounts created with the passphrased-seed. Each passphrase causes a completely different seed and set of accounts, compared to the seed and set of accounts derived from the non-passphrased seed phrase.

Mooners please help me out. Is This a Potential Job Scam?

Please look for another more secure and reliable exchange if ur nooby. This will ruin your day and it will happen to you!