Since February 25th 2021
ETH deposit never reached my Voyager account. Even though the transaction is confirmed on the ETH blockchain, I don’t see it on my transaction History, neither the correct balance in the ETH address from Voyager. They keep sending me a generic reply…
“Thank you for contacting Voyager Support!
All crypto deposits to Voyager will be available in your account once they receive the required amount of confirmations on the blockchain. If you see that your transaction has gathered enough confirmations and is still not available in your Voyager account, please double check the coin address that it was sent to. If you sent it to the correct address it should be in your account shortly. “
No one has reached out to me even after replying to this generic email response.
New support ticket #