# Case ID: #06783214
**Case# 06783214 was raised and closed without any resolution!!**
The coinbase ID verification is really a problem, causing my “account under review” by coinbase!
1. I uploaded high resolution driver license and passport to coinbase but it still automatically recognize my legal name wrongly! Human being is not going to make this error!!!! I raised several tickets to coinbase for resolution,
2. I raised the ticket to coinbase but it was closed without any explanations! Now I was notified via email that “account under review” by coinbase **without** **case number!!!!**
3. My account is marked as “Account Under Revuew” by coinbase and see a lot of people had the same issue like me and it takes a long time without resolution:
4) My significant amount of portofolio is on Coinbase and now it is locked. I started to lose faith of the reputaiton of Coinbase!
Not sure if Coinbase really hear their customers. Everyone if you experienced similar things like this, please upvote this post to let coinbase know it!!!