On may 24th I received an email stating my account was to be closed however I would be able to log in and send my balance to a different wallet address. Upon attempting to do so, I was denied access to my account. I reached out to support and received this message “ We regret to inform you that we are no longer able to support your Coinbase account as well as any other accounts you may have created. Please note, we have not blocked access to the balance currently in your Coinbase account; while we can no longer process brokerage orders via our banking relationship, you may still send your balance offsite to an external address.
There are a variety of factors which have been weighed in your case, and for security reasons we are unable to elaborate on our internal decision process. Please know that we do not make these decisions lightly, and do regret losing you as a customer.
We wish you all the best in your future endeavours.
So I attempted to reach out once more so I may gain access to my funds, and this was the response:
“Thank you for contacting Coinbase Support.
We have transferred your case to a specialist who will be able to assist you with this specific issue.
You will be contacted directly as soon as we have reviewed your case.
Please note, these reviews are typically completed within 5-7 business days but may take longer.
The last email I received from them was on may 24th, it is now July 12th and I’ve still received absolutely no word as to the status of my case despite attempts to contact support again since then.
I’m at a loss for what to do next ?