Five weeks ago today someone SIM swapped my phone, got into my email then attempted to change the password on my Coinbase account. I contacted Coinbase to lock my account to be safe. I regained access of my phone and email and completely overhauled my security. I have contacted Coinbase several times to regain access only to get automated messages. The last message I received said someone would contact me within 4 or 5 business days. That was 14 days ago and nothing.
I spoke with a friend who said he had the same issue and told me to contact the Consumer Financial Protection Bureau and also gave me contact info for a law office in California. I’m really not interested in that right now. I just want to regain access to my account.
How long does it usually take to get back into an account if you put a hold on it? 5 weeks seems way too long and I’m really starting to get worried. Any tips?