One day I checked my coinbase account and my entire balance (multiple thousands of dollars worth of assets) was present. The very next minute I re-opened my app to see my account reading “welcome to coinbase!”
Coinbase seems to have either stolen or lost the private keys to my assets. I have submitted a complaint for each asset lost. They responded to all of my complaints by crediting me $100 worth of BTC. Slap in the face?
At this point the most viable option may be to have my bank reach out to them (which I don’t want to do if I don’t have to). I believe if I could get on the phone with one reasonable person at coinbase for a few minutes I could prove my transaction history and restore my balances.
I am simply looking for a way to talk with these people. Anybody have useful knowledge that could lead me to a discussion with a complaints officer?
Thanks a ton